Last updated: January 1, 2026. These terms govern your use of the Frontis platform.
Frontis provides an AI-powered telephone receptionist service for dental practices. The service includes call answering, appointment booking, post-call summaries, and client dashboard access. Specific features depend on your selected plan.
You are responsible for maintaining the security of your account credentials. You must provide accurate information when signing up. Frontis accounts are for business use by dental practices.
You may not use Frontis to handle calls for any purpose other than legitimate dental practice operations, to deceive patients in ways that could cause harm, to violate HIPAA or any applicable law, or to attempt to reverse-engineer or misuse the platform.
Billing is monthly or annual as selected at signup, processed via Stripe. Monthly plans may be cancelled at end of the billing period. Annual plans are refunded pro-rata if cancelled within the first 30 days.
30-day money-back guarantee: If you are unsatisfied within your first 30 days, contact us for a full refund of your subscription fee. Setup fees are non-refundable after onboarding is complete.
Overage charges on Starter plans are calculated and billed automatically at the rates shown on our pricing page.
We target 99.9% uptime for call answering. Enterprise plans include an uptime SLA. In the event of disruption, we will notify affected practices as quickly as possible.
We operate as a Business Associate under HIPAA. A signed BAA is required before the service goes live. Practices are responsible for ensuring their use of Frontis complies with their own HIPAA obligations.
Either party may terminate at any time. We will provide at least 30 days notice of any material change to the service or pricing. We reserve the right to terminate accounts that violate these terms immediately.
Our total liability to you in any month is capped at the amount you paid us in that month. We are not liable for missed calls, lost bookings, or lost revenue resulting from service outages or misconfigurations.
We will notify you by email at least 30 days before any material change to these terms. Continued use after the effective date constitutes acceptance.
Legal questions: hello@frontis.ai